Returns
***CUSTOMER CARE***
If you have any questions or concerns about these policies or your individual order, please don’t hesitate to contact our Customer Care Team at contact@foxyfix.com
CANCELLATIONS/CHANGES/RETURNS
Cancellations:
Unfortunately, custom orders cannot be canceled once they are placed. Once your order is submitted, production begins immediately.
Changes:
Once an order is submitted, we are not able to make changes. Please be sure to double check your order before submitting it. If you have any questions about what to order/options/etc please email us at contact@foxyfix.com prior to ordering.
Errors or Defects:
If an item in your order has an error or defect, please contact us at contact@foxyfix.com right away. Due to the fragility of leather goods, we may not replace items with errors that are reported after 30 days. We reserve the right to make replacement decisions on a case by case basis.
Elective Returns:
These policies apply to items that you choose to return, not because of an error or defect.
Paper inserts, dashboard inserts and clear stamps may be returned. Foxy Couture, made to order/custom and embossed items cannot be returned.
Please contact us right away and ship the product back within 10 days of receiving the item.
Items returned must be unused, and must be returned in the original packaging. Please ship back the item in a similar envelope or box as it was received in, and ship with tracking. This step ensures that your refund will be processed and that the item won't be damaged during the transit back to Foxy Fix. If you email us at contact@foxyfix.com with tracking, we will watch for it on our end as well!
We recommend including your order number and the reason for your return to expedite the crediting process.
Refund or Store Credit:
It may take up to 5 business days to process the return and issue a refund. We can either offer a refund or store credit - please specify which you prefer with your return.
Shipping Cost:
Shipping costs are non-refundable. However, if Foxy Fix did make a mistake, we are more than happy to pay shipping fees and to swiftly resolve the problem! Please send us an email at contact@foxyfix.com
Clearance Sale Items:
Clearance/Mystery Envelope sale items are non-returnable and non-exchangeable.
Return Address:
Foxy Fix
4214 W Riverbend Ave
Postfalls, ID 83854
Rewards And Coupon Codes: Coupon codes are not able to be combined on the same order.